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What kind of pets do you allow? Do you permit exotic pets?
We allow cats and dogs up to 20 lbs. We preclude exotic pets.

How many pets may I have?
You may have 1 pet.

Are there any deposits, special fees, or monthly charges to have a pet?
Even though there is no special fee for a pet, we charge a higher security deposit for a pet.

Is my security deposit totally refundable?
We use a combination of a Security Deposit which is totally refundable in the event there is a neither damage nor unpaid rent and a Sure Deposit which is a non-refundable fee paid toward the purchase of a damage bond.

If I get a job transfer, can I break the lease?
Occasionally, our residents are transferred to another city and cannot fulfill the term of the lease. Upon lease execution, we agree upon a termination fee which the residents pay in the event of a job transfer or some other unforeseen reason which prevents the residents from fulfilling the lease.

What utilities are included in my lease?
We pay the fees for cold water and garbage collection. The resident’s portion of utilities may include electricity or natural gas.

How long is the term of the lease?
Typically our lease is for a period of twelve (12) months. However, on certain occasions we will agree to a lease of period shorter than one (1) year.

Do you accept leases for short term?
We provide an Executive Suite service which typically has a minimum lease term of three (3) months. The lease includes furniture rental and the accompanying soft goods for the apartment.

If something needs to be repaired in my apartment, how do I report it?
We encourage our residents to report even the least significant maintenance need. The resident may phone the apartment community office or report a work order through the website.

When is my rent payment due?
Our lease specifies that a resident’s rent payment is due on day one (1) of the month. We mail invoices to each residents on the day twenty (20) of the month preceding the date the rent is due. Then, the resident may simply place their check or money order in the mail to pay the rent before day one (1) of the month.

What day of the month am I liable for a late charge?
According to our lease agreement, rent is due on day one (1) of the month. In the event the rent is paid after day one (1), the resident may be assessed a late charge.

Will you accept electronic payments from my bank?
No.

Is there a place where I can pay my rent after office hours?
We mail an invoice to each resident on day twenty (20) of the month preceding the date the rent is due. The resident can simply put their rent payment check or money order in the mail.

There is a person who might be staying with me for a while, is that permitted by the lease?
When completing a lease agreement, the resident discloses the name of others living in the apartment. Should that number of person change, the resident is required to notify the office.

Do you have reserved parking?
No, there is no reserved parking.

I have a motorcycle, where can I park it?
The leasing manager will designate a specific parking place for a motorcycle. Loud motorcycles which may disturb other residents are precluded.

My children live with me in the summer, do I need to notify your office when they arrive?
Yes, please notify the office so that they can be added to the lease.
Can I install my satellite dish at my apartment?
Before installing a satellite dish, there are specific restrictions which apply and insurance coverage must be provided by the resident. Residents are precluded from mounting a dish to any part of the building or drilling holes through walls to supply signal into the apartment. We offer a satellite TV system with approximately ninety (90) channels, and the rate is of discounted amount. See the office for specific channel line up and monthly fee.

Do you have cable services?
Yes.

Will you accept delivery packages for me?
Yes.

What is SureDeposit?
SureDeposit is based on a simple concept: instead of requiring a full security deposit, residents are offered the option of paying a one-time premium. Remember, it is an option – no property owner can require a resident to purchase SureDeposit as a condition of a lease. When a resident elects to use the SureDeposit program, they sign on to a surety bond that replaces (or supplements) a traditional security deposit. SureDeposit guarantees the performance of a resident according to the terms of a signed lease agreement. The resident promises to return the unit in good condition, and to satisfy alal rental and financial obligations. If the resident does not meet their obligations, they are required to reimburse the Surety for the amount owed of their rental and financial obligations.

What is a Surety Bond?
A surety bond is a written agreement that usually provides for monetary compensation in case the principal (see below for definition) fails to perform the acts as promised. A surety bond is a form of insurance that is created whenever one party quarantees performance of an obligation by another party. There are three parties to the agreement, as defined by the Surety Association of America (www.surety.org).

The principal is the party that undertakes the obligation. (The Resident)
The surety guarantees the obligation will be performed. (SureDeposit)
The obligee receives the benefit of the bond. (The Property Owner)

How do I sign up?
Once you accurately complete the SureDeposit application and pay the required one-time, non-refundable premium, you are automatically a SureDeposit client when your lease is approved.

What happens at the end of my lease term?
After you pay your last month’s rent and honor the other conditions of your lease, you simply move out without any further obligations. If you have not fulfilled your commitments under the lease, the Surety must pay the Property Owner and you (the Resident) will be required to reimburse the surety company for damages, loss of rent and related expenses.

How long am I covered for by paying this one premium today?
For the duration of your residency at your community, including all lease renewals. In other words, whether you stay in the same community for six months or sixty years, the one-time premium is all you will pay for SureDeposit.

What happens if I move to another Apartment in this Apartment Community?
Your SureDeposit premium can move with you to the new unit in this community or any other apartment community your Property Owner has enrolled in the SureDeposit program.

Are there any other costs for SureDeposit?
No- your one-time premium is all you pay, if you have fulfilled your lease obligations. If you have not fulfilled your lease obligations, and the Surety is required to pay them to the Property Owner on your behalf, you will be required to reimburse the Surety for damages, loss of rent and related expenses, such as legal and collections fees.

Do I get my premium back at the end of my lease?
No – your premium is non-refundable.

What happens if I owe rent, fees, or cause damage to my apartment upon move-out?
The Surety will be obligated to pay your debt (only up to the bond coverage amount) to the Apartment Community and then they will collect a reimbursement for the payment to the Aparment Community from you (the resident). This is the essence of the financial guarantee that you are signing.

If I do owe fees, rent or damage expense, can I pay it directly to the Apartment Community?
Yes. That is the best thing to do. Once the outstanding monies are paid to the Apartment Community, no claim will be filed and you will have no obligation to the Surety.

Is this the right deal for me?
This is a personal decision for you, as only you can determine the importance to you of freeing up the cash that would have been tied up in a security deposit. Because the premium for SureDeposit is paid only once, the longer you plan on staying in your apartment, the better the deal is for you.

For more information, please go to www.suredeposit.com/residents, or call 1 877 531 SURE.